Warehouse (Customer Pickup and Return): Must be scheduled in advance. Availability is Monday – Friday, 9:00am – 5:00pm.
Where are you located?
Our Warehouse is located at 37E Lucasville-Minford Rd. Lucasville, OH 45648.
How do I request a quote?
You may request a quote by phone, email or by using our online Wishlist feature. All quotes are free with no obligation.
How soon should I reserve my items?
Items are only reserved on a first come, first serve basis. Contract approval/signature and a 50% deposit payment are necessary to complete a reservation.
How late can I adjust my order?
You may adjust items and quantities until (14) days prior to your delivery date. You will only be required to pay your remaining balance after the final adjustments.
What is the time period of a rental?
A rental includes (3) business days. (1) day for delivery/pick up, (1) day of use, and (1) day for pick up/return. Weekly, monthly and long-term rentals are also available at your request.
Can you help me plan my event?
Yes! We have well-trained professionals who would be happy to sit down with you and help plan the event.
Do you offer to set up, strike or layout services?
Tents and tent lighting include setup and strike. All other items are available for setup and strike services at an additional charge. This service includes customer meetings and predetermined layouts prior to set up day.
Am I able to pick up and return rental items.
All items are available for customer pick up and return with the exception of Tents. Customer pick up and returns must be scheduled in advance and are available from Monday – Friday, 9:00am – 5:00pm. Our team is happy to help with the carrying and loading/unloading of your rental items. Transport of rental items to and from our warehouse is solely the customer’s responsibility. Please consider a trailer or proper transport vehicle appropriate for the size of your rental order. The customer is also responsible for any straps and/or protection necessary while transporting the rental items.
Do you have a minimum order size?
No. Additional delivery fees may apply to an order totaling less than $200.00.
Can I receive a refund for unused or cancelled rental items?
No. All sales are final as reserved and occupied rental items are removed from our available inventory.